Liquid damage is any damage caused by an unexpected and sudden ingress of liquid. Mobile devices have a Liquid Damage Indicator (LDI) that changes from white to pink or red when it comes into contact with water. If your device has liquid damage and you are enrolled in the T-Mobile Device Protection or Protection program, you can learn how to process a claim. If the liquid damages an iPhone or iPod (for example, coffee or soda), Apple's one-year limited warranty does not cover repair service for damage caused by the liquid.
However, you may have rights under consumer protection law if the water damage is considered “sudden and accidental”, such as a broken pipe. The warranty does not cover damage to the screen or damage caused by liquids, so T-Mobile cannot exchange devices with these damages. If your home's roof is damaged during a storm and rainwater enters the house, it is generally considered to be water, not flood damage. It is important to understand what is considered liquid damage in order to know what is covered by your device's warranty. If you are unsure whether your device has been damaged by liquid, you should contact your device manufacturer for more information.
Additionally, if you are enrolled in a T-Mobile Device Protection or Protection program, you can learn more about how to process a claim for liquid damage.
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