What is considered liquid damage?

Liquid damage means any damage caused by a sudden and unpredictable ingress of liquid. Mobile devices have a liquid damage indicator (LDI) to show if the device has come into contact with any liquid. The indicator is white when new and turns pink or red when it comes into contact with water. If the device has liquid damage and you're enrolled in the T-Mobile Device Protection or Protection program, learn how to process a claim.

If the liquid damages an iPhone or iPod (for example, coffee or soda), Apple's one-year limited warranty doesn't cover repair service for damage caused by the liquid, but you may have rights under consumer protection law. Water damage that is considered “sudden and accidental” is generally covered (such as a broken pipe), but not gradual damage, such as a leaking bathroom sink. The warranty does not cover damage to the screen or damage caused by liquids, so T-Mobile cannot exchange devices with these damages. If your home's roof is damaged during a storm and rainwater enters the house, it's generally considered to be water, not flood damage.

Therese Lamkins
Therese Lamkins

Proud social media scholar. Passionate food scholar. Infuriatingly humble zombie maven. Evil entrepreneur. Professional social media evangelist.

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